The present policy describes the methods of collecting, preserving and use of the site visitors information on the website Alpx.


We shall always handle your personal information in accordance with the current confidentiality policy at the moment of their collection.

Our aim is to inform you regularly on this page about the eventual amendments made to this policy, so that you are always completely informed about the categories of information we collect, in the manner we use them and circumstances in which they can be communicated.

Our confidentiality policy can be found on our homepage, but is also accessible on every page where personal data are requested.

Where necessary, additional information indicates in which purposes the data are used.

1. Confidentiality undertaking

The term "personal data", as used in the present confidentiality policy, refer to the information which allows to identify you, such as your names, date of birth, E-mail address or phone number. Generally, we will process your personal data in strict compliance described in this policy. However, we reserve the right to act differently if the law authorizes us there or obliges us to it, or in the framework of a judicial or criminal inquiry. The following sections explain the modalities of collection of your personal data.

2. Use of personal data

Most of our services require no form of subscription or registration, what allows you to visit our site without identifying yourself. However, certain services may require the communication of personal data. If you decide not to communicate them, it may be that you are not able to access some areas of our site and that we are unable to fulfil your request.

The collection and the use of personal data allow us to supply you with products and services, to bill you for the requested products and services, to promote products and services that may interest you or communicate with you for other obvious purposes, in view under the circumstances or which are explained to you when we ask you for certain personal data.

3. Non-disclosure of personal data

Your personal data will not be sold, shared or communicated to third parties in circumstances other than those provided for in this policy. However we could be brought to communicate your personal date to affiliated companies to Novartis in the world, who will handle them according to the present policy. Yours personal date could also be communicated to third parties acting for our account in a precise optic, in accordance with the purposes for which they were initially collected; they can be processed, always within a legal framework, in the context of activities such as the service offer, the evaluation of the utility of this site, the commercialization, the data management or the technical support. These third parties made a commitment with us by contract, to use your personal data only for the agreed purposes, not to sell the information concerning you to third parties and not to reveal them to other third parties, unless the law requires to do so, if we authorize them explicitly or if a provision is stipulated in this sense in the present policy.

The personal data collected can also be transferred to a third parties in case of sale, of assignment or transfer of the activities, even partially, of this site and the costumers data who are connected with it. If necessary we shall require from the buyer, assignee or the addressee of transfer, that he handles the personal data according to the present policy.

Besides, personal data can be passed on to third parties if we are forced to it by law, a prescription of the court or a governmental measure, if the disclosure of the data is required within the framework of a investigation or of a legal or criminal proceeding, here or abroad.

4. Right of access, rectification and opposition

When we are dealing the personal data, we take reasonable measures to ensure that they are exact and useful for the purposes for which they were collected. We shall give you the possibility to oppose yourself against the treatment of your personal data, if such processing is not necessary for a legitimate business objective as described in the present policy or so that we are in conformity with the law. In the event of electronically marketing, you may chose to not receive publicity or to chose the method of such advertisements, if required by law. To contact us about the use of your personal data or to stand up against the data processing, please send an e-mail to: Please indicate the name of the web site on which you communicated your data, specify the information which you wish to correct, to update or to delete, and identify you.

The requests for the removal of the personal data will be submitted to all legal obligations or ethics which would be imposed on us, regarding declaration, archiving or preservation of documents.

5. Security and confidentiality

In order to assure the safety and the confidentiality of the on line collected personal data, we use protected databases, among others by firewalls and password, conform to the standards of the sector. During the processing of your data we take appropriate measures to protect this information against the losses, the abuses, the unauthorized access, the disclosure, the modification and the removal.

6. Cookies and Web beacons

We may collect and handle information regarding your visit on the web site, like the pages which you visit, the used site and the searches that you perform. We use this information to improve the contents of this site and compile for internal marketing purposes, aggregated statistics on the people using our site.

For that purpose it is possible that we install " cockies" to collect the domain name of the user, your internet service provider, your operating system as well as the date and the hour of access. A "cockie" is a small element of information sent to your browser and stored in the hard disk of your computer. Cookies are without danger for your computer. You can set your browser so as to be warned in case of reception of a "cookie", allowing you to decide whether or not you wish to accept. If you do not wish that we install "cookies", please send us an E-mail:

However, please note that if you refuse the installation of cookies, you may not be able to use all the features of your computer. We have the possibility to use the services of third parties for the collection and treatment of the information described in the present section.

We can occasionally use Web beacons (also called pixels spies, invisible GIF, invisible pixels) and cookies on this site and spread them through third parties advertising partner providing services for analyzing Web statistics, who can be located and store this information abroad (including your IP address). These beacons and cookies are placed in on line adverts, Inviting the user on this site as well as on various pages of this site. We use this technology to measure the attendance rate of our sites and the efficiency of our advertising campaigns (including the number of openings of a page and the nature of the consulted information) and for evaluating the use which you make of this site These beacons / cookies may allow the third parties partner or provider of analysis of statistics Web to collect data on the visitors of our sites and other sites, to establish for our account reports concerning the activity bound to the site and to propose other services in touch with the use of the Web site and internet. These partners and provider may transmit such information to third parties if required by law or if they appoint these third parties to handle information for their account.

To receive more information on the Web beacons or the cookies used within the framework of the online advertising or to refuse the collection of information by third parties. please visit the following site: Network Advertising Initiative

Google Analytics

We are using Google Analytics, in order to rationalise our portfolio of Web sites (i) by optimizing the traffic towards and between the Web sites of the group and (ii) by integrating and by optimizing the Web pages if necessary. "Google Analytics" is a service of Google Inc. which produces detailed statistics on the traffic and the sources of the Web sites traffic and which measures the rates of conversion and the sales. Google Analytics uses "cookies" stored in your computer, in order to analyse the visitors habits on our Web site.

Thanks to the cookies, the generated information regarding your visits of our Web site including your IP address, will be anonymized by using an appropriate parameter "anonymizelp" (or an equivalent functionality) sent to the servers of Google located in the United States /USA. For more information about the functioning of the anonymisation of IP addresses, refer to the following page: Google will use on our behalf the information generated thanks to the cookies, in order to evaluate the use of our website, to elaborate activity reports related to the site and provide us these reports for purposes of analysis.

Google can transfer these information to third parties in the case of legal obligation or if a third parties processes the information in the name of Google. Google can in no way combine or associate your IP address with other data stored at Google.

You can prevent or interrupt the storage of cookies in your browser settings or by downloading and installing the web-browser complementary module for deactivating Google Analytics available at;

In this case you cannot use anymore all the features of our web-site. By using our Web site, you accept the processing of all the data concerning you collected by Google, in the manner and purposes described above.

7. Personal data and minors

Most of the services available on this site are addressed for the elderly of 18 or more years old. Any person requesting information on a medicine intended for the children must be at least 18 years old. We do not collect, use or reveal the personal data of minors under age of 18 without the prior consent of their legal representative (such as a parent or a guardian) through direct contact off-line. We shall notify to the parent (i) the specific types of personal data collected on the minor and (ii) the possibility which is given to him to oppose any collection for subsequent use or storage of this information. We are fully respecting the laws designed to protect the minors.

8. Links to other sites

The present confidentiality police applies only to this Web-site and not to Web-sites detained by third parties. We may offer links towards other Web-sites deemed to be of interest to our Web visitors. We strive to guarantee that these Web-sites fulfil the strictest standard. However, due to the internet specificity, we cannot guarantee that all the sites, towards which the links are send, which we publish are maintaining a high standard in matter of protection of personal information, nor be held responsible for contents of these sites. Further, the present confidentiality police does not apply to any outside site to Novartis towards whom the links are sent.

9. Contact

To transmit us requests or complaints relative to the respect of the present policy or express your comments or suggestions in order to improve the quality of this one, please sent us an E-Mail to:

By continuing to browse this site, you accept the use of cookies and other tags to offer you personalized advertising, sharing functions to social networks, allow personalization of site content and analyze the website audience.

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