General Terms and Conditions of Sale

These General Terms and Conditions of Sale (hereinafter the "General Conditions") apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the website www.myalpx.com (hereinafter the "WEBSITE") from SwissBioLab EU, SARL, registered with the Trade and Companies Register of Thonon-les-Bains under number 908 238 215, having its registered office at 4, rue Alfred Bastin, 74100 Annemasse, France, email: contact@swissbiolab.eu (hereinafter the "SELLER").

IMPORTANT
Any order placed on the WEBSITE mandatorily implies the CUSTOMER's unreserved acceptance of these General Conditions.

Art 1. Definitions

The terms used hereinafter in these General Conditions have the following meaning:

"CUSTOMER": designates the co-contracting party of the SELLER, who guarantees to have the status of a consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER is acting outside of any usual or commercial activity.

"DELIVERY": designates the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when the order was placed.

"PRODUCTS": designates all the products available on the WEBSITE.

"TERRITORY": designates all countries that are part of the EU, as well as the French overseas departments and territories and Switzerland.

Art 2. Purpose

These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.

Art 3. Acceptance of the General Conditions

The CUSTOMER undertakes to read these General Conditions carefully and to accept them, before proceeding with the payment of an order for PRODUCTS placed on the WEBSITE.

These General Conditions are referenced at the bottom of each page of the WEBSITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download, print the General Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions with each new order, as the latest version of the said Conditions applies to any new order for PRODUCTS.

By clicking on the first button to place the order and then on the second to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

Art 4. Purchase of PRODUCTS on the WEBSITE

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he/she is a minor, be able to provide proof of the consent of his/her legal representatives.

The CUSTOMER will be asked to provide information allowing him/her to be identified by completing the form available on the WEBSITE. The (*) sign indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his/her order on the WEBSITE. The tracking of DELIVERIES can, where applicable, be carried out using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER's sales department at any time by email, at the address contact@swissbiolab.eu, in order to obtain information on the status of his/her order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his/her identity, eligibility and the information provided.

Art 5. Orders

Art 5.1    Characteristics of the PRODUCTS

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the WEBSITE) and the mandatory information that the CUSTOMER must receive under applicable law.

The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE.

Unless expressly stated otherwise on the WEBSITE, all PRODUCTS sold by the SELLER are new and compliant with current European legislation and the standards applicable in France.

Art 5.2    Order procedure

Orders for PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's starting page, the steps may differ slightly).

Art 5.2.1     Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(S) of his/her choice by clicking on the PRODUCT(S) concerned and choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's basket. The latter can then add as many PRODUCTS as he/she wishes to his/her basket.

Art 5.2.2     Orders

Once the PRODUCTS have been selected and placed in his/her basket, the CUSTOMER must click on the basket and check that the content of his/her order is correct. If the CUSTOMER has not yet done so, he/she will then be invited to identify him/herself or to register.

Once the CUSTOMER has validated the content of the basket and has identified him/herself / registered, an online form will be displayed for his/her attention, automatically filled in and summarising the price, the applicable taxes and, where applicable, the delivery costs.

The CUSTOMER is invited to check the content of his/her order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.

The CUSTOMER can then proceed with the payment of the PRODUCTS by following the instructions on the WEBSITE and provide all the information necessary for the invoicing and DELIVERY of the PRODUCTS. Concerning the PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also select the chosen delivery method.

Art 5.2.3     Acknowledgement of receipt

Once all the steps described above have been completed, a page appears on the WEBSITE to acknowledge receipt of the CUSTOMER's order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated through the registration form is correct.
The SELLER does not send any order confirmation by post or fax.

Art 5.2.4     Invoicing

During the order process, the CUSTOMER must enter the information necessary for invoicing (the (*) sign will indicate the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must in particular clearly indicate all the information relating to the DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.

The CUSTOMER must also specify the chosen means of payment.

Neither the order form that the CUSTOMER draws up online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. Whatever the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

Art 5.3    Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the WEBSITE only begin to run from this date.

Art 5.4    Price

For all PRODUCTS, the CUSTOMER will find on the WEBSITE prices displayed inclusive of all taxes, in euros for EU countries, and in Swiss francs for Switzerland and Liechtenstein, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).

The prices include in particular the value added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate. 

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the WEBSITE may change. They may also be modified in the case of special offers or sales.

The prices indicated are valid, except in the case of a gross error. The applicable price is that indicated on the WEBSITE on the date on which the order is placed by the CUSTOMER.

Art 5.5    Availability of PRODUCTS

The SELLER undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.

In any event, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, propose an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his/her order for unavailable PRODUCTS, he/she will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days from payment.

Art 6. Right of withdrawal

The terms of the right of withdrawal are provided for in the "withdrawal policy", a policy available in Appendix 1 of these General Conditions and accessible at the bottom of each page of the WEBSITE via a hyperlink.

Art 7. Payment

Art 7.1    Means of payment

The CUSTOMER may pay for his/her PRODUCTS online on the WEBSITE using the means offered by the SELLER.

The CUSTOMER guarantees to the SELLER that he/she holds all the necessary authorisations to use the chosen means of payment.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online in the context of online payment on the WEBSITE. 

In this respect, it is specified that all payment information provided on the WEBSITE is transmitted to the WEBSITE's bank and is not processed on the WEBSITE.

Art 7.2    Date of payment

In the case of a single payment by credit card, the CUSTOMER's account will be debited as soon as the order for PRODUCTS is placed on the WEBSITE.

In the case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is dispatched. If the CUSTOMER decides to cancel his/her order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Conditions.

Art 7.3    Delay or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, objection, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, his/her order will be cancelled and the sale automatically terminated.

Art 8. Proof and archiving

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the French Consumer Code.

The SELLER agrees to archive this information in order to ensure a follow-up of the transactions and to produce a copy of the contract at the CUSTOMER's request.

In the event of a dispute, the SELLER will have the possibility of proving that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Art 9. Transfer of ownership

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him/her, or by a third party designated by him/her other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.

Art 10. Delivery

The terms of DELIVERY of the PRODUCTS are provided for in the "delivery policy" referred to in Appendix 2 of these General Conditions and accessible at the bottom of each page of the WEBSITE via a hyperlink.

Art 11. Packaging

The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when they return PRODUCTS under the conditions set out in Appendix 1 - withdrawal policy.

Art 12. Warranties

Apart from the commercial warranties that the SELLER may offer for certain PRODUCTS, every Customer benefits from "legal" warranties, for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the French Consumer Code.

Art 12.1   Warranty of conformity

Article L. 217-4 of the French Consumer Code: "The seller shall deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility."

Article L.217-5 of the French Consumer Code: "The goods conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: - if they correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; - if they have the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling; 2° Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller and which the latter has accepted."

The SELLER is liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility or was carried out under his responsibility.

The action resulting from the lack of conformity is time-barred after two (2) years from the delivery of the PRODUCT (Article L.217-12 of the French Consumer Code).

In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his/her choice. However, if the cost of the CUSTOMER's choice is clearly disproportionate in relation to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed with a refund, without following the option chosen by the CUSTOMER.

In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: SwissBioLab EU, 4, rue Alfred Bastin, 74100 Annemasse, France.

Finally, the CUSTOMER is exempted from having to provide proof of the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following the delivery of the PRODUCT, except for second-hand goods for which this period is set at six (6) months. (Article L. 217-7 of the French Consumer Code).

It is specified that this legal warranty of conformity applies independently of any commercial warranty granted, where applicable, on the PRODUCTS.

Art 12.2   Warranty against hidden defects

The SELLER is bound by the warranty on account of hidden defects in the PRODUCT sold which render it unfit for the use for which it is intended, or which so diminish this use that the CUSTOMER would not have acquired it, or would have given only a lower price for it, if he/she had known of them (Article 1641 of the French Civil Code).

This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between a refund of the price of the PRODUCT if it is returned and a refund of part of its price, if the PRODUCT is not returned.

In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: SwissBioLab EU, 4, rue Alfred Bastin, 74100 Annemasse, France. The action resulting from latent defects must be brought by the CUSTOMER within a period of two (2) years from the discovery of the defect (Paragraph 1 of Article 1648 of the French Civil Code).

Art 13. Liability

The SELLER's liability shall in no case be engaged in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, particularly when entering his/her order.
The SELLER shall not be held liable, or considered to have failed in its obligations hereunder, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.

It is also specified that the SELLER does not control the websites that are directly or indirectly linked to the WEBSITE. Consequently, it excludes all liability for the information published therein. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.

Art 14. Force majeure

The SELLER's liability shall not be incurred if the non-performance or delay in the performance of one of its obligations described in these General Conditions results from a case of force majeure.

There is force majeure in contractual matters when an event beyond the debtor's control, which could not have been reasonably foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing his/her obligation.

If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is definitive, the contract is terminated by operation of law and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the French Civil Code.

In this respect, the SELLER's liability shall not be engaged, in particular in the event of an attack by hackers, unavailability of materials, supplies, spare parts, personal equipment or other, interruption of electronic communication networks, as well as in the event of the occurrence of any circumstance or event external to the will of the SELLER occurring after the conclusion of the General Conditions and preventing its performance under normal conditions.

It is specified that, in such a situation, the CUSTOMER cannot claim any compensation and cannot take any action against the SELLER.

In the event of the occurrence of one of the above-mentioned events, the SELLER will endeavour to inform the CUSTOMER as soon as possible.

Art 15. Personal data

The SELLER collects personal data concerning its CUSTOMERS on the WEBSITE, including by means of cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process the orders placed on the WEBSITE, manage the CUSTOMER's account, analyse the orders and, if the CUSTOMER has expressly chosen this option, send him/her commercial prospecting mail, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER's data is kept confidential by the SELLER for the purposes of the contract, its performance and in compliance with the law.

CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its commercial partners the names and contact details of its CUSTOMERS, provided that they have expressly given their prior consent when registering on the WEBSITE.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, known as GDPR), the SELLER ensures the implementation of the rights of the data subjects. 

It is recalled that the CUSTOMER whose personal data is processed has the rights of access, rectification, updating, portability and erasure of the information concerning him/her, in accordance with the provisions of Articles 39 and 40 of the modified French Data Protection Act, and the provisions of Articles 15, 16 and 17 of the European General Data Protection Regulation (GDPR).

In accordance with the provisions of Article 38 of the modified French Data Protection Act and the provisions of Article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, object to the processing of data concerning him/her, without reason and free of charge.

The CUSTOMER may exercise these rights by sending an email to the address: contact@swissbiolab.eu or by sending a letter to SwissBioLab EU, 4, rue Alfred Bastin, 74100 Annemasse, France.

It is specified that the CUSTOMER must be able to prove his/her identity, either by scanning an identity document, or by sending the SELLER a photocopy of his/her identity document.

Art 16. Complaints

The SELLER provides the CUSTOMER with a "Customer Service" which can be reached by email at the address contact@swissbiolab.eu. Any written complaint from the CUSTOMER must be sent to the following address: SwissBioLab EU, 4, rue Alfred Bastin, 74100 Annemasse, France.

Art 17. Intellectual property

All visual and sound elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the WEBSITE must request the SELLER's authorisation in writing.

This authorisation from the SELLER will in no case be granted definitively. This link must be removed at the SELLER's request. Hyperlinks to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited.

Any representation or reproduction, total or partial, of the WEBSITE and its content, by any process whatsoever, without the prior express authorisation of the SELLER, is prohibited and will constitute an infringement punishable under Articles L.335-2 et seq. and Articles L.713-1 et seq. of the French Intellectual Property Code.

Acceptance of these General Conditions constitutes acknowledgement by the CUSTOMER of the SELLER's intellectual property rights and an undertaking to respect them.

Art 18. Validity of the General Conditions

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a modification or decision shall in no case authorise CUSTOMERS to disregard these General Conditions.

Any conditions not expressly dealt with herein shall be governed in accordance with the usage of the retail trade sector, for companies whose registered office is located in France.

Art 19. Modification of the General Conditions

These General Conditions apply to all purchases made online on the WEBSITE, as long as the WEBSITE is available online.

The General Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

The modifications made to the General Conditions will not apply to PRODUCTS already purchased.

Art 20. Jurisdiction and applicable law

THESE GENERAL CONDITIONS AS WELL AS THE RELATIONS BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW.
IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS SHALL HAVE JURISDICTION.

However, prior to any recourse to an arbitrator or state court, the Customer is invited to contact the SELLER's complaints department.

If no agreement is reached or if the CUSTOMER justifies having previously tried to resolve his/her dispute directly with the SELLER by means of a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement in the event of any conflict relating to this contract, including those concerning its validity.
To initiate this mediation, please contact us at the address contact@swissbiolab.eu.

The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the conflict.

As mediation is not mandatory, the CUSTOMER or the SELLER may withdraw from the process at any time.

IN THE EVENT THAT MEDIATION FAILS OR IS NOT CONSIDERED, THE DISPUTE WHICH COULD HAVE GIVEN RISE TO MEDIATION WILL BE ENTRUSTED TO THE COMPETENT JURISDICTION DESIGNATED ABOVE.

Appendix 1 - Withdrawal Policy

Principle of withdrawal

The CUSTOMER has, in principle, the right to withdraw by returning or giving back the PRODUCT to the SELLER.

To do this, the PRODUCT must be returned or given back without undue delay, and at the latest within fourteen (14) days following the communication of his/her decision to withdraw, unless the SELLER offers to collect the PRODUCT him/herself.

Withdrawal period

In accordance with Article L.221-18 of the French Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise his/her right of withdrawal and in accordance with Article L.221-21 of the French Consumer Code, the CUSTOMER must notify his/her decision to withdraw by means of an unambiguous statement (for example, a letter sent by post or email) to: SwissBioLab EU, 4, rue Alfred Bastin, 74100 Annemasse, France or contact@swissbiolab.eu

For the withdrawal period to be respected, the CUSTOMER must send his/her communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Withdrawal form

For the withdrawal period to be respected, the CUSTOMER must send his/her communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. The CUSTOMER may complete and return this form if he/she wishes to withdraw from the contract.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT (Article L.221-24 of the French Consumer Code).

The SELLER will proceed with the refund using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means; in any event, this refund will not incur any costs for the CUSTOMER.

The SELLER is not required to refund the additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.

The SELLER may withhold the reimbursement until he has received the goods back, or until the CUSTOMER has supplied evidence of having sent back the goods, whichever is the earliest.

Return procedure

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating his/her decision to withdraw from this contract, send back the goods to the following address:
- for EU CUSTOMERS: SwissBioLab EU, c/o SAS VERRERIES TALANCONNAISES, Parc d'activités de Montfray, 130 Allée des Pierrones, 01480 Fareins, France
- for CH & LI CUSTOMERS: SwissBioLab, Kurparkstrasse 22, 3954 Leukerbad, Switzerland

This deadline is deemed to have been met if the CUSTOMER sends back the goods before the expiry of the fourteen (14) day period.

Return costs 

The CUSTOMER shall bear the direct cost of returning the goods.

In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER shall bear the direct cost of returning the goods.

Condition of the returned goods

The PRODUCT must be returned according to the SELLER's instructions and include in particular all the accessories delivered.

The CUSTOMER is only liable for any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these GOODS. In other words, the CUSTOMER has the possibility of testing the PRODUCT but his/her liability may be engaged if he/she carries out manipulations other than those that are necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

    - Supply of goods or services whose price depends on fluctuations in the financial market
    - Supply of goods made to the CUSTOMER's specifications or clearly personalised
    - Supply of goods that are liable to deteriorate or expire rapidly
    - Supply of sealed audio or video recordings or sealed software which were unsealed after delivery
    - Newspapers, periodicals or magazines (with the exception of subscription contracts)
    - Provision of accommodation services, other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance
    - Supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
    - Supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed by the CUSTOMER after DELIVERY
    - the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the SELLER
    - Supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and his acknowledgment that he thereby loses his right of withdrawal
    - contracts concluded at a public auction

Appendix 2 - DELIVERY Policy

DELIVERY Area

The PRODUCTS offered can only be delivered within the TERRITORY.

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are dispatched to the delivery address(es) that the CUSTOMER will have indicated during the ordering process.

Dispatch time

The times to prepare an order and then draw up the invoice, before dispatch of the PRODUCTS in stock are mentioned on the WEBSITE. These times are understood to be excluding weekends and public holidays.

An email message will be automatically sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the email address in the registration form is correct.

DELIVERY times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and methods for the PRODUCTS purchased.

The shipping costs are calculated according to the DELIVERY method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

The details of the DELIVERY times and costs are detailed on the WEBSITE.

In the absence of any indication or agreement as to the delivery date, the SELLER shall deliver the PRODUCT without undue delay and at the latest thirty (30) days after the conclusion of the contract (Article L.216-1 of the French Consumer Code).

DELIVERY methods

In Metropolitan France, DELIVERY by Colissimo to your home without signature.

In the rest of the EU, the package will be handed over to the CUSTOMER against signature. In case of absence, a delivery notice will be left for the CUSTOMER, to allow him/her to collect his/her package from his/her post office.

DELIVERY problems

The CUSTOMER is informed of the delivery date set at the end of the online ordering procedure, before confirming the order.

It is specified that DELIVERIES will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must formally request the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, he/she may terminate the contract.

The SELLER will refund, without undue delay from the receipt of the letter of termination, to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and DELIVERY costs, using the same means of payment as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon DELIVERY.